About HERWAY
HERWAY is a women-by-women taxi service dedicated to safe, professional, and reliable transport. We prioritize female driver matching while maintaining a vetted network that may include male drivers when requested or operationally required.
Our mission is simple: female passengers should travel with confidence, and all bookings are reviewed with clear passenger-context disclosures where others are traveling (for example an elderly grandfather or two teenage boys).
Our Core Values
Safety First
The safety and security of both passengers and drivers is paramount. We maintain rigorous standards and have clear policies to protect everyone.
Professionalism
We operate with the highest level of professionalism in all interactions and service delivery.
Empowerment
We're dedicated to empowering women as drivers and creating opportunities for professional growth.
Community
We foster a supportive community where both drivers and passengers feel valued and respected.
Transparency
We're transparent about our costs, policies, and how we operate. No hidden charges or surprises.
Excellence
We strive for excellence in everything we do, from vehicle maintenance to customer service.
Our Safety Standards & Assurance
We maintain comprehensive safety standards that exceed industry requirements. Here's how we ensure your peace of mind:
🔍 Driver Verification Process
Identity Verification
All drivers submit government-issued ID (passport or national ID) which is verified against official records.
Enhanced DBS Check
Every driver undergoes an Enhanced DBS (Disclosure and Barring Service) check, which covers:
- Conviction history
- Caution history
- Criminal records information
- Police information
Driving Record Check
We verify clean driving records with no serious violations in the past 3 years.
Reference Checks
Professional references are obtained and verified from previous employers.
🚗 Vehicle Standards
Regular Inspection
All vehicles undergo regular safety inspections to ensure roadworthiness and passenger comfort.
Valid MOT
Vehicles must maintain current MOT certificates with no serious defects.
Insurance Requirements
Full Private Hire Vehicle (PHV) insurance required at all times. No exceptions.
Vehicle Standards
Vehicles are typically 2015 or newer, well-maintained, and clean.
📋 Licensing & Compliance
PVH License Requirement
All drivers must have a valid Private Hire Vehicle (PVH) license issued by their local council.
Regulatory Compliance
We comply with all UK regulations regarding taxi and private hire services.
Data Protection
We comply fully with GDPR and data protection regulations. Your personal information is secure.
👮 Passenger Safety Policies
Right to Refuse
Drivers have the absolute right to refuse or cancel any trip if they have safety concerns.
Clearly Communicated Policies
All passengers receive clear communication of our policies, including restrictions on undisclosed passengers.
Child Safety
We require proper car seats for children. Passengers must declare children at booking.
24/7 Support
Both drivers and passengers have access to 24/7 support for any issues or concerns.
How HERWAY Works
You Book
Contact us via WhatsApp, our contact form, or phone with your travel requirements including pickup location, destination, date, and time.
We Verify
If booking passengers with others (men, children), let us know at booking so we can prepare appropriately and match you with the right driver.
We Quote
We provide a transparent quote within 30 minutes, including any additional costs like airport parking. You'll see the full breakdown.
You Confirm
Confirm your booking and you'll receive driver details in advance so you know who will be collecting you.
We Deliver
Your driver arrives on time, professional and ready to provide safe, courteous transportation to your destination.
You Review
After your journey, you can rate your driver and share feedback to help us continually improve our service.
Why HERWAY Exists
We created HERWAY because we recognized a gap in the market and an opportunity to make a difference.
💪 Women's Safety Concerns
Many women feel more comfortable traveling with female drivers. We provide that option and peace of mind.
👩💼 Professional Opportunities
We create employment opportunities for professional female drivers in a supportive, safe environment.
🌍 Cultural Sensitivity
We understand and respect cultural preferences for female drivers, serving diverse communities.
🎯 Niche Market Gap
Traditional taxi services rarely cater specifically to women's preferences - we do.
✨ Quality Service
By focusing on a specific demographic, we can provide tailored, exceptional service quality.
🤝 Community Building
We're building a community where women support women in both passenger and driver roles.
Our Commitment to Driver Safety
Protecting our drivers is as important as protecting our passengers.
🚨 Right to Cancel
Drivers can cancel any trip without penalty if they have safety concerns or if passengers violate our policies.
🔒 Background-Checked Passengers
We screen inquiries and maintain standards to ensure drivers work with reputable passengers.
📞 24/7 Support
Our support team is always available if drivers encounter any issues or need assistance.
🤝 Supportive Community
Drivers have access to a community of other female drivers for support and solidarity.
⚖️ Fair Policies
Clear, fair policies that protect driver rights and ensure equitable treatment.
🎓 Training & Development
We provide ongoing training and development opportunities to improve skills and earnings.