Our commitment to meeting all UK legal and regulatory requirements
HERWAY operates in full compliance with all relevant UK legislation and regulations governing taxi and private hire vehicle services. Below is our comprehensive compliance framework, including all requirements we have verified and implemented.
All items below have been checked and implemented by HERWAY:
All HERWAY vehicles are licensed as Private Hire Vehicles with the appropriate local authority. Drivers must hold valid PHV licenses.
All drivers must possess a valid Private Hire Driver (PVH) license issued by their local council, obtained after passing background checks and knowledge tests.
HERWAY holds the necessary Operator License(s) as required by local authorities for operating a taxi/private hire service.
All vehicles meet strict safety and suitability standards set by local authorities, including accessibility requirements.
All vehicles maintain current MOT certificates with no serious defects. Regular safety inspections are conducted.
We maintain transparent pricing structures and provide accurate quotes to customers before services are rendered.
All vehicles are insured with comprehensive Private Hire Vehicle insurance policies that cover passengers and third parties.
Full passenger liability insurance is maintained on all vehicles, protecting customers in case of injury or damage.
Comprehensive third-party liability coverage is in place for damage to other vehicles or property.
All drivers' insurance is verified regularly and maintained throughout their employment with HERWAY.
Payment processing complies with PCI-DSS standards for customer financial data security.
All drivers undergo Enhanced DBS (Disclosure and Barring Service) checks required for roles involving frequent contact with the public.
Verification that drivers are not listed on the DBS children's or adults' barred lists.
DVLA check on all drivers to verify valid UK driving licenses with no serious violations within the past 3 years.
Previous employer references are obtained and verified for all driver applicants.
Proof of identity is verified using government-issued documents (passport/national ID).
Comprehensive safeguarding policy in place to protect vulnerable passengers, particularly children.
Enhanced safety protocols for drivers, particularly drivers working alone on night shifts.
Full compliance with UK GDPR and Data Protection Act 2018 in handling all personal data.
Clear privacy policy detailing how customer data is collected, stored, and used. View our Privacy Policy
Appropriate technical and organizational measures to protect personal data from unauthorized access and damage.
Explicit consent obtained for all data processing activities and communication preferences managed.
Processes in place to handle data subject access requests, corrections, and deletions within statutory timeframes.
Incident response plan for data breaches with notification procedures to ICO and affected individuals within 72 hours.
Drivers operate under clear written agreements outlining terms of engagement, pay, and conduct standards.
Compliance with Working Time Regulations 1998 regarding maximum working hours and rest periods.
All compensation meets or exceeds National Living Wage requirements as per UK law.
Full compliance with Health and Safety at Work etc. Act 1974, including risk assessments and incident reporting.
Policies to protect driver health during work, including regular break requirements and fatigue management.
Fair and transparent procedures for handling complaints and disciplinary matters.
Full compliance with Equality Act 2010 with no discrimination based on protected characteristics.
Website and services are designed to be accessible to disabled people as required by Equality Act 2010.
Wheelchair accessible vehicles are available and bookable through our service where required.
Drivers are legally required to allow registered assistance animals (guide dogs, hearing dogs, etc.) in vehicles.
Website designed to meet WCAG 2.1 level AA accessibility standards.
Alternative communication methods available for customers with hearing or speech impairments.
Full compliance with Consumer Rights Act 2015 regarding quality of services and consumer protections.
Clear Terms of Service available to all customers. View our Terms of Service
Accessible complaints procedure allowing customers to raise concerns and receive responses within 8 weeks (or reasonable timeframe).
Clear policy on compensation for service failures, cancellations, and customer issues.
Fair and transparent process for resolving disputes with customers.
Information provided on access to alternative dispute resolution services if needed.
All income properly reported to HMRC and appropriate tax returns filed.
If applicable, VAT is properly registered and returns filed in accordance with HMRC requirements.
For employed drivers, payroll processed through PAYE with appropriate income tax and National Insurance deductions.
Statutory benefits provided as required (sick pay, maternity/paternity where applicable).
Procedures in place to comply with Money Laundering Regulations 2017 and identify beneficial owners.
All vehicles meet current UK/EU emissions standards for air quality.
Vehicles comply with local Clean Air Zone requirements where applicable.
Transitioning to ultra low emission vehicles where feasible to support air quality goals.
Proper disposal of vehicle waste materials in accordance with environmental regulations.
All advertising complies with Committee of Advertising Practice (CAP) Code regarding honest and non-misleading claims.
Marketing materials comply with Advertising Standards Authority standards.
All content and branding respects intellectual property rights of others.
Transparent information provided to prevent common taxi service scams and fraud.
All vehicles properly registered with DVLA and vehicle management compliant.
Child car seats are provided/required as mandated by law for children under 135cm or 12 years old.
All vehicles have working seatbelts and compliance with seatbelt legislation.
Modern safety features including airbags, ABS, and emergency breaking systems required.
Full compliance with Road Traffic Act 1988 and associated rules.
Anti-money laundering and asset recovery procedures in compliance with POCA.
No corrupt payments or advantages offered or received in business dealings.
Measures in place to prevent fraud, identity theft, and payment fraud.
Clear procedures for staff to report suspicious activity and potential criminal conduct.
The following documents outline our legal obligations and customer rights:
Our complete terms and conditions governing the use of HERWAY services.
View TermsHow we collect, use, and protect your personal data in accordance with GDPR.
View Privacy PolicyHERWAY operates under the supervision and oversight of the following regulatory organizations:
Taxi and Private Hire licensing managed by local council/licensing authority.
Contact your local licensing authority for license verification.
UK data protection regulator overseeing GDPR and Data Protection Act 2018 compliance.
Website: ico.org.uk
Provides enhanced background checks for roles involving public contact.
Website: disclosurebarring.co.uk
Oversees consumer protection and unfair trading practices.
Website: citizensadvice.org.uk/about-us/our-work/policy/policy-topics/consumer-policy-topics-and-consultation-responses/consumer-policy-topics/trading-standards/
Enforces health and safety legislation in the workplace.
Website: hse.gov.uk
Manages tax compliance and employment law enforcement.
Website: hmrc.gov.uk
Issues and manages driving licenses and vehicle registrations.
Website: dvla.gov.uk
Provides employment rights and dispute resolution support.
Website: acas.org.uk
HERWAY is committed to maintaining compliance through regular audits and reviews:
If you have questions about our legal and regulatory compliance, please contact us: